Complaints Procedure

How to Register a Complaint

If you're unhappy with any aspect of our service, please contact us in writing or by phone:

Complaints Officer
Mortgages Remortgages Ltd
34 Stoops Road, Bessacarr, Doncaster, South Yorkshire, DN4 7ES
Telephone: 01302 361 361

Full details of our complaints handling procedure are available on request.

Financial Ombudsman Service

If we're unable to resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service (FOS), free of charge — but you must do so within six months of our final response. Find out more at www.financial-ombudsman.org.uk.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations, depending on the type of business and the circumstances of the claim. Not all products we offer are covered by the FSCS. Further information is available atwww.fscs.org.uk.

Regulatory Information

Bad Credit Mortgage UK is a trading style of Mortgages Remortgages Ltd, authorised and regulated by the Financial Conduct Authority, FCA Registration Number 307051. You can verify our registration atregister.fca.org.uk, or by contacting the FCA directly on 0800 111 6768 (freephone) or 0300 500 8082.